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FAQ
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What types of tickets are there?There are three types of tickets: GA, VIP and Family.
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What does a General Admission ticket include?A General Admission ticket includes 2 hours of fun including all of our activities: Paw Patrol Live Show Walk-Through Exhibition Jumping Castles Jurassic Ninja Obstacle Course Large Bugs and Insects Exhibition walls Fossil digging Learn To draw a Dinosaur Mini Golf Carnival Games Jurassic Cookie Making Dino Sand Art Dora Meet and Greet Easter Bunny over Easter
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What does a Family ticket include?The Family ticket includes 4 General Admission tickets. At least one ticket holder must be over the age of 18.
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What does a VIP ticket include?Includes all General Admission inclusion plus: Admission to either a day event or evening event - 2 hours in length VIP Lanyard VIP seating at the Paw Patrol Show Front of line priority at each Event Zone Complimentary VIP Gift Bag from the Merchandise Shop Complimentary popcorn, fairy floss & water
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Do both adults and children need a ticket?Yes, ticket prices are the same for adults and kids. Children under 3 can enter free of charge. All family members wanting to enjoy VIP ticket benefits must hold a VIP ticket.
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What is not included in the ticket price?Food, drink, merchandise and carnival games are NOT included in the ticket price.
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Do you accept companion cards? If so, how do we book?Yes we do. Please book via the phone line on 0400 881 007 to arrange tickets.
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Where can I purchase tickets?Tickets can be purchased online at Ticketmaster or by contacting us on the phone line on 0400 881 007.
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Are tickets available on the day at the event?Limited tickets will be sold on location but don’t wait until the last minute! We expect most sessions to sell out in advance so suggest you purchase your tickets before you arrive on the day!
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Is Ticketmaster the only place I can purchase tickets online?Yes. Ticketmaster is our official ticketing partner and ALL genuine and authentic online ticket sales to the event are through Ticketmaster. Tickets being promoted for sales through other third party ticket resellers are tickets that may not be valid if purchased.
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I have seen tickets for sale on ticket reselling sites, can I purchase?Ticketmaster is our official ticketing partner and the only site for online ticket sales. We have had reports of ticket reselling sites Tixel, Hey Alex and Entradaria promoting ticket sales to the event. DO NOT purchase from ticket reselling sites as they are not verified nor can these tickets be guaranteed as legitimate.
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Do i need to print my tickets?No, we can scan your tickets directly from your phone or from a printout if you have it handy.
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Do you offer ticket discounts for large group bookings?Please contact us on our phone line 0400 881 007 to discuss our group booking options for groups of 20 or more.
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Who can I talk to about a private session for a private business or corporate group?We would love to host your business or a corporate group for a private session. Please contact Keith Brown keith@showtimeattractions.com.au who will be able to provide more details.
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What happens if I've lost my ticket and I can't remember my session time?Please contact Ticketmaster with your credit card that you used and full personal details and they will find your booking. www.ticketmaster.com.au/support
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We accidentally booked the wrong date, how can I change my booking date and time?Please contact Ticketmaster for help www.ticketmaster.com.au/support If you are still having trouble, please call us and we will assist.
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We can no longer attend as planned. Is it possible to get a refund?There is no refund policy but we are happy to exchange tickets to another date.
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Can i stay longer than the 2 hour session?Unfortunately no. Each session lasts for 2 hours and you can enter at any time during the 2 hour time frame. At the end of the session, doors close allowing us to prepare for the next session.
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Is the event alcohol and smoke-free?Yes. This is an alcohol and smoke-free event.
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What age is this event recommended for?If you love everything dinosaurs, come along! The event activities are best suited to children 3-10 years old.
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Privacy PolicyWe only collect data from Ticketmaster if the card holder purchasing the ticket/s has ticked the box and approved to be contacted at another time. We do not collect or sell data. All data collected is kept secure with Ticketmaster.
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What time do doors open?Doors open at the session time stated on your ticket and do not open earlier than the session time.
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How long does each session last?Each session goes for 2 hours.
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Is the event undercover?All activities are undercover in the air-cooled big-top.
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Is there food available at the event?Yes! There are plenty of delicious food and drink options available on site to satisfy those cravings, from an aromatic cup of freshly brewed coffee to steaming hot chips and fresh donuts. From light snacks to food offerings that are a little heartier.
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Are prams allowed?Due to safety reasons, in case of an evacuation, we have a designated pram parking area to park your prams during the Paw Patrol Show.
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Is the event accessibility friendly?Yes. The event takes place on a single level with the aisle being a minimum width of 2.4m. There is also accessibility parking on site at the event.
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Is the event suitable for those with sensory needs?The event does include a reasonable level of noise, lights and live entertainment with music and crowds. Generally, week day sessions are less crowded so may be more suitable.
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Are there toilets and parent rooms available onsite?Yes - there are clean toilets and parenting rooms available on site, including accessibility toilets.
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Where can I park?Parking is available onsite for $6 per day or night. Non-race days Park at Gate 20 or nearby street parking. Please do not park at Gate B, as this gets locked at sunset and we have no access to open the gate. Race days Entry via Gate B, go under the tunnel and advise security that you are here for Jurassic Unearthed Live.
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Public TransportThe event is a 5 minute walk from Caulfield Railway Station
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